RETURN POLICY

When you make a purchase on the web and at www.embacco.dk you normally have a 14-day right to change your mind, during which you can notify us that you are withdrawing from the purchase and then return the goods concerned to us. 

Some customized goods are not encompassed by the right of withdrawal, and this will appear during the course of the ordering. 

In the event there are several different goods that have been ordered together in one order, but which have been delivered individually, or a good that has been delivered in several shipments, then the period runs from your receipt of the last good or shipment. 

After receiving them, you must only handle the goods in a manner allowing you to establish the type of good, its properties and manner in which it functions. 

For some goods there is no right of withdrawal. You can also lose your right of withdrawal. If there are goods for which the withdrawal right does not apply, we will state so in the order confirmation, for example due to the nature of the good, or how you could forfeit your withdrawal right by breaking seals. 

In order to exercise the right of withdrawal, you must notify us in an unambiguous declaration of such at the latest 14 days after receiving the good. 

If you withdraw from your purchase, the goods must be returned back to: 

Embacco 

Maglemølle 93 4700 Næstved Denmark 

When returning goods, you must make sure that the goods are properly packed. You are, in fact, responsible for the package/goods until we receive them. So keep your receipt from the post office as well as any possible track and trace number. 

When you withdraw, you yourself must pay the expenses for returning the goods. 

For logistical reasons, Embacco does not offer a traditional exchange service as in a store 

You must attach a copy of the order confirmation or other documentation for your purchase. In addition, it would ease our processing if you enclosed a filled-in return form, which you can acquire by contacting Service@Embacco.dk 

When we receive your shipment, we will check it, and you will be paid back the amount you paid to us for the purchase. 

That is how you return goods. 

Kind regards // Embacco Team